Delete your account
You can delete your along account yourself, any time, from inside the app. This page explains how, what happens to your information, and what to do if you can't open the app.
How to delete your account in the app
1. Open along and tap your picture at the top right of the home screen to open Profile.
2. Scroll to Account and tap Delete account.
3. Read the message and tap Delete account to confirm. Tap Keep my account if you change your mind.
You are signed out as soon as it is done. This can't be undone.
If you own a trip with other people on it
A trip needs an owner, so you can't delete your account while you own a trip that is still open and has other people on it. The app tells you this. Finish the trip first (Trip options, then End trip), or delete the trip if nobody needs it, and then delete your account.
What is deleted
When you delete your account, along removes or blanks, straight away:
• Your name and email address. Your name changes to "Deleted user" and your email is replaced with a placeholder that can't be used to sign in or to reach you.
• Your Google sign-in link, your active sessions, and the ability to sign in again with this account.
• Your profile picture (the stored file is removed), your country and your preferred currency.
• Your notifications, your notification choices and the push tokens that identify your phone.
• Your name and picture on every trip you were part of.
What is kept, and why
Expenses and payments you shared with other people stay on their trips, with your name shown as "Deleted user". We keep them so that everyone else's balances stay correct. They are no longer linked to your name, email or any other detail that identifies you. Plans, photos and notes you added to a trip you did not own also stay on that trip for the people still on it, again without your name.
Deleting a trip you own
If you own a trip, you can delete the whole trip from Trip options. That erases the trip for everyone on it: its plans, expenses, payments, activity, memories and photos are removed from our database and storage. This can't be undone. Copies in backups are removed when those backups expire.
Backups
Our hosting provider keeps routine backups for a limited time. Information you delete is removed from live systems immediately and drops out of backups when they expire.
If you can't use the app
If you can't sign in or have already uninstalled the app, email alongtravel.app@gmail.com from the email address you signed in with, with the subject "Delete my along account". We'll confirm it's you, delete the account as described above, and reply when it's done, within 30 days.
More
See the privacy policy for everything we collect and why, and the terms of use. Along, #4, Krishna Kunj, Dattatreya Colony, Rajiv Nagar, Hubballi, Karnataka, India - 580031.